Refund policy

Pre-Order Final Sale Policy: All pre-order items are made-to-order. Because of this, all pre-orders are Final Sale. We do not offer cancellations, returns, or refunds once an order has been submitted. By completing your purchase, you acknowledge and agree that production lead times are estimates and subject to change

Regular Orders: We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if the item(s) have arrived either Damaged or Incorrect

Hat Shape, Rips, Tears, Holes, Distressing, Paint and Fading are NOT considered damage as this is intentional to that styling of hat

Import Fees or Duties are NOT a reason to request a refund. The Buyer is responsible for any Duty, Import Taxes or Handling Fees associated with the purchase

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@toutlemondela.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

** If you return is accepted there will be a $25 restocking fee, and the delivery/return shipping label fees will be deducted from the refund

You can always contact us for any return questions at hello@toutlemondela.com