Shipping policy


SHIPPING RATES AND ESTIMATES


Standard Domestic Shipping: Takes 3 to 5 business days. The cost is a flat rate of $9.00USD

International Shipping: We ship to most International countries. Shipping cost options are shown at time of checkout

**International orders may be subject to import duties and taxes (including VAT), which are added once a shipment reaches your destination country. We are not responsible for these extra fees


LOST OR STOLEN PACKAGES

Delivered but not received: If the carrier tracking shows your package was delivered but you cannot find it, check around your property, ask neighbors, or contact your shipping carrier first (UPS)

Stolen packages: We are not responsible for lost or stolen packages once the carrier marks them as "Delivered" at the correct address

Stuck in transit: If your tracking has not updated for more than 15 business days, email us at: hello@toutlemondela.com so we can open a formal claim with the shipping carrier

Incorrect address: If a package is sent back to us because of a wrong address typed at checkout, you will need to pay a reshipping fee or accept a refund minus shipping costs